Office Policies medicine refill



Prescription for a new medication will always require an appointment. You will be evaluated for the condition before a new Rx is ordered.    

 Please note, for new medications, only 30 day supplies are provided. If you tolerate the medication and do well at a particular dosage, it can be switched to a 90-day supply at your next follow up visit.   

If you are prescribed new medications at your appointment they will be sent to your pharmacy on the day of your visit. Some insurance may require a prior authorization that can take up to 2 weeks for your medication to be ready for pick up. This process can only be initiated by your prescription reaching the pharmacy first.   

Narcotic, Sedative, and Antibiotic medications will not be refilled over the phone. An office visit will be required.    

Lost or stolen narcotic or sedative prescriptions will not be replaced. It is your responsibility to keep them safe and secure at all times. No exceptions will be made.  

For each visit, please ensure that you have updated your medication list, including dosage, strength and frequency. The most common medical error is medication related. Medication interactions can’t be taken into account if your providers don’t know what medications you are taking. On every appointment, even follow ups, one of our medical assistants will verify your medication list for our records.   

Your prescription refill requests require a follow up appointment. Your provider will order medication refills at your regularly scheduled visit. If you are low on medications, we will schedule you an appointment and make sure you have enough medications to last until we can get you in for an office visit. Normally a 1-2 week supply. Please allow 2 business days for your medication refill.    

We will not be authorizing refill requests from your pharmacy. Please note the “no refill”” message on the prescription bottle as a reminder to schedule your next office visit.    

This also means that you will need to keep track of your medications and remind the provider to fill them on your office visits.    

No refills will be sent in afterhours, weekends or Holidays. No Exception.  


Referrals are given only after being evaluated by our Provider. Call us 3-7 days prior to your specialist appointment, with the specialist phone and fax number, so we can process your referral and send appropriate medical records to them before your appointment with them   

When making an appointment with a specialist, please confirm that they are contracted with your insurance. This changes frequently, so be sure and check even if you have seen them in the past. Referrals do not guarantee contracting or payment. It is your responsibility to verify that the specialist is in network with your plan.    

We do not do retrograde referrals. Make sure you have a current referral to see a specialist prior to your appointment with them.    

We do not sent the referrals to any specialists over the phone, without seeing the patient in our office.  We will evaluate you in our office before a referral is sent. We need to identify the condition and only then refer you to an appropriate specialist.   

If you require the referral to be sent out to a specialist of your choice, please be sure to notify us with the specialist/facility name, phone and fax number, the reason for visit as well as date of service.    

Always check your insurance policy to confirm the coverage before you see the specialist and also find out if a pre-certification is required.    

Please be mindful that referrals are completed within 5-7 business days from the date of a request. Out of network referrals, prior authorizations and other specialized referrals may take more than 7 business days to complete.   

It is your responsibility to schedule your appointments with specialists.    

If the provider or facility you were referred to is not contracted with your insurance company, please call the customer service number on the back of your insurance card and ask for a list of contracted specialist or facilities. Once you call and do your research, pick the one you would prefer to go to and give us a call at (480) 755-2210 with the complete information on where to send your referral.  

An appointment is needed to fill out paperwork accurately.    

There is a fee of $35.00 for FMLA and/or disability paperwork.    

New Patient/Established Patient Visits

New Patient or first visit will always be billed as a new patient appointment.   

No controlled substances will be refilled at a new patient appointment.   

Under no circumstances will our office refill medications without records being received directly from your previous doctor’s office. After receiving the records, we may give you a week’s supply of medications so you are not out of medication before you can be seen in our office.    

When scheduled for an annual/physical appointment, urgent problems or issues will NOT be addressed by the provider at that visit. Patients that come in for a physical appointment, and have a problem or illness that need to be addressed or treated may be asked to reschedule their physical to some other day, so that these acute concerns can be handled during that visit. If a condition outside of the regular physical appointment is addressed, the patient may receive an additional bill for that visit.  

Pre Operative Visit

 If you are going to have a surgery and your surgeon wants to get a clearance, you will need to come in to our office to get a pre-op clearance. We do not do retrograde Pre-Ops from previous visits. All Pre-Ops visits need to be scheduled as Pre-Op.    

We don’t do Pre-Op clearance on patient’s first visit. The patient needs to send us their medical records and establish with us as a new patient before doing Pre-Op clearance.   

Lab and Test Results

If you require lab tests, please mention it when you schedule your appointment   

For most orders, you will be given lab slip to take to the outside facility, such as Sonora Quest or Lab Corp. If your order requires a scheduled appointment, such as an MRI or a referral to another provider, our MA will provide you with the paper order and the phone number to schedule appointment.    

It is your responsibility to schedule your lab/scan appointments.   

Please try to complete orders such as imaging and lab work a week or more prior to your visit so that the lab or imaging facility will have time to send the results before you are seen.    

You should receive a call from us within one week on all test results. Our MAs are advised not to discuss any lab/test results over the phone. They will ask you to schedule an appointment to discuss the lab results with the provider.    

Your test results will be reviewed with you at the time of your follow-up visit. You may be called in earlier, if needed. This also allows the provider to offer counseling on the results and aid in interpretation.    

Some tests can take up to 2 weeks before we receive the results. If you did not hear back from us, please call our office.   

After your appointment is complete, our medical assistant will check you out and you may be given orders for additional testing and a follow up appointment, if ordered by your provider.    

If labs are ordered we please ask that you go to an actual lab like, Lab Corp or Sonora Quest Facility. If you are given a referral to another provider or therapy, facility the phone number to schedule will be provided to you.   


family practice physician medicine refill schedule appointment

To ensure that each patient is given the proper amount of allotted time for their visits, it is very important for each scheduled patient to arrive 15 minutes before scheduled time.    

This will allow staff to properly check you in, verify information, do updates as needed, collect co-pays and take your vitals. Occasionally emergencies regarding patient care do arise and we will run behind. We ask for your understanding as this is a medical office and such situations are unavoidable.    

If it’s necessary to reschedule an appointment, please call us immediately. A minimum of 24 hours notice is required to cancel your appointment. If less than a 24 hours notice is given, the appointment becomes a “Missed” appointment. If you do not cancel in advance and do not present to the office for your appointment, this will be considered a “No show” appointment.  

We call for appointment reminders to all our patients 24-48 hours in advance. If you are unable to keep an appointment, you must cancel at least 24hrs in advance or you may be subjected to a $35.00 fee.    

A first missed appointment will be subjected to a $35.00 fee. A second missed appointment will be subjected to a $35.00 fee and will require Physician approval in order to reschedule any future appointments.    

If you incur 3 “No shows/ missed” appointments within a one year period you may be discharged from the practice. Therefore, please always call to cancel if you must do so; we can give your slot to another patient.    

If you are late for your appointment, you may be rescheduled to a later date. We understand occasionally unavoidable circumstances occur and you must cancel at the last minute. Please call us as soon as possible.    

Dr. Jha works very closely with his Nurse Practitioner. Patients will be required to rotate their follow up appointments between both providers.    

Your health and wellbeing is important to us. It is important that you keep your routine visits as well as your physicals as indicated by your Provider. We require that you follow up in time and show up for all your routine checkups.